Delivery policy

Delivery costs

UK standard second-class shipping: £1.25. Free for all orders over £20.

UK premium first-class shipping: £1.75.

USA and Canada shipping: £8.50.

We are currently only able to deliver to the UK, USA and Canada.

Delivery timings

I am to dispatch all orders within 5 working days, however this excludes personalised pet portrait commissions and pre-orders.

All orders are sent 2nd class unless upgraded, which generally takes around 2-3 working days. Please allow extra time during busy periods (for example, at Christmas), and please note that any parcel sent with Royal Mail is not considered lost until 10 working days after date of dispatch.

Please also be aware of Royal Mail strike action, which can impact delivery timelines.

For pet portrait commissions, pre-orders and custom items, please see product descriptions for delivery details.

A hand holding a order wrapped in pink polkadot tissue paper sealed with a "thank you" sticker above a pile of envelopes.

Returns, refund and cancellation policy

Returns policy

I am happy to accept returns within 30 days of delivery, and within 3 months of delivery for all products ordered between October and December.

Your product must be unused and in perfect condition.

I do not accept returns for: custom items and personalised pet portrait commissions. Please see my policy for digital downloads.

Please contact me at to arrange a return or refund, and we will let you know the appropriate UK address. It is helpful if you can include an order number.

Please note, unless your items are returned because they are damaged, you are responsible for return delivery costs.

Cancellations policy

I am happy to accept cancellations of an order within an hour of the order being placed, including personalised items and commissions. Please contact me at to arrange a cancellation.

Once the hour has passed, my standard returns policy applies.

Our returns policy is in addition to, and not instead of, your statutory rights.

Digital downloads

I generally do not accept refunds, returns or cancellations of digital downloads, unless the file is faulty, damaged or un-downloaded.

Please get in touch if you made a mistake purchasing your download, or if you are struggling to access your file.

A cream Cockapoo wooden keyring beside a personalised cream Cockapoo print